It sounds harsh, but it is true: you will lose others belief much faster than gain it. No matter how long you work, or how trustworthy you are, if you have some unsuitable habits, you can easily damage your career. The reputation that you have been established for a long time will also be suffered.
Here are 4 ways guaranteed that boss stop believing in his/her staff. Check out and ensure you do not have any of those in your work life.

Written by phuongthao
2018-04-06

 

1.Promise What You Cannot Deliver
It is easy to notice that when many employees (even yourself) are faced with an aggressive client, they have no choice to fix the situation except promising something they cannot deliver. It could be a refund that is not guaranteed, an out-of-hand resolution, or a personal call and an apology from company’s director, etc. If you experience this kind of call enough, you will find it is only a temporary solution. After that, when the promise is not delivered, you are about to deal with bigger issues.

tired business man


Not only will a customer be more belligerent than before, but also your manager is in trouble. He/she becomes a bad guy informing the clients there is no refund, resolution or apology. If your boss cannot rely on your realistic response to colleagues and clients, he/she may not trust you to complete any further responsibilities.

2.Failing to Respond Calls and Emails
Occasionally, after calling or sending a number of emails without any return, a client will contact manager as a last resort.
This can happen to any of us. Every day, our mailbox is filled with new emails, and voicemails are accidentally deleted or forgotten. Frankly speaking, sometimes you have to take priority over not-really-urgent requests from customers or colleagues.
The problem, however, appears when this becomes your habit. Manager will easily notice. Depressed clients have a tendency to find people with higher position, and at first, they will complain that “This/That employee never responds to me.” It leads to your boss’s questioning whether he/she can trust you with important customers or bigger projects. Since if you are not able return emails and calls in time, you do not have an ability to meet urgent deadlines or work under big responsibilities.

3. Not Recognizing Urgency
Managers are not always good communicators. In fact, sometimes they may send employees unclear messages that officers do not know what to do. We are confused about our responsibilities and deadlines just because of this information. Therefore, these tasks are usually forgotten among others.
It is one thing that your boss’s requests are not clear, but if it happens and you ignore intentionally, it is another story. When the manager says that: “I have just received a call from a client needing help ASAP due to her broken server. I’m going to a meeting now so can you call her back?”, it means that you have to immediately call (not sending email) to the client rather than procrastinate until tomorrow.

boss tries to strongly retain his employees


In addition, following up what you are doing is a good habit. Making your manager check your on-process tasks (such as “Hey, have you call the client yet?”) conveys that you are not paying attention to the urgency of condition, or ignoring your responsibilities. If this kind of situation comes to you, it is better to clarify with your boss about requests initially instead of procrastinating and letting troubles happen.

4.Not Informing Everything to Your Boss until Last Minutes
Clients’ escalations occasionally happen when we have not expected yet. Most times, problems arise gradually, fester, and explode in anger. You must have noticed the appearance and growth of issues, but it seems to be that you usually consider them as not essential enough to disturb manager with details until problems really need intervening.
Unfortunately, when these situations blow up, your effort to solving them becomes useless, and you will have to tell your boss in the end. The announcement emerges like: “Client is so furious, she wants to get refund and repudiate contract. She is on the line; can I transfer the call to you?” Dropping the “bomb”, you force your manager to solve the problem which they know no important information about. Hence, it is very difficult to cope with the situation.

Leadership3


Each time it happens, your boss has a tendency to distrust your extinction, check your working progress more often, and ask about your current projects to ensure that you will not bring any severe problem again. So while trying to complete your own responsibilities before your boss intervening, don’t forget that reporting to manager is also essential.
Working with your heart and informing working progress on time will prove that your boss can trust you with anything. And before realizing, a large number of opportunities, bigger projects, and a boost for overall career will come to you.

(Bstyle Magazine)

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